Contact Us
Need help or have question? Buran Casino customer support is available through multiple channels. Choose most convenient method and we'll respond as soon as possible.
Live Chat - Fastest Way to Get Help
Live chat is open 24 hours a day, 7 days a week. This is fastest way to get answer to your questions. Average response time is under 2 minutes.
You'll find chat button in bottom right corner of page when logged in. Click it, write your question and operator responds soon.
Chat operates primarily in English but you can ask in other European languages too. Response might come translated but we understand you.
Email Support
If not in rush or your question requires longer explanation, email is good option.
Email: [email protected]
We usually respond within 2-6 hours on weekdays. Weekends can take bit longer, maximum 24 hours. Write clearly what you need so we can help better.
What We Can Help With
Our customer support helps with all casino-related matters:
- Account registration and login issues
- Deposits and withdrawals
- Bonus activation and wagering
- KYC verification and documents
- Game technical problems
- Responsible gaming tools
- General information about casino
Before You Contact Us
You can save time by checking these things first:
Login Problems
Try "Forgot Password" function before contacting. Most often it solves the problem.
Bonuses Not Showing
Check bonus terms page that you met requirements. Minimum deposit must be €20.
Withdrawal Delayed
First withdrawal requires KYC verification. Send documents first, then withdrawal proceeds.
Game Not Loading
Clear browser cache and cookies. Try different browser. Check internet connection is stable.
Language Support
Our support team operates primarily in English as international language. However, we understand and can respond in multiple European languages:
- Finnish - Suomi
- Swedish - Svenska
- German - Deutsch
- Norwegian - Norsk
- And other major European languages
You can write in your native language and we'll respond either in same language or English depending on agent availability. Translation tools ensure we understand your question accurately.
Expected Response Times
| Contact Method | Response Time | Availability |
|---|---|---|
| Live Chat | Under 2 minutes | 24/7 |
| 2-6 hours (weekdays) | Always open | |
| Email (weekends) | Up to 24 hours | Always open |
If You're Not Satisfied with Service
We always try to help as best we can. If you're not satisfied with service received, you can file formal complaint:
- First contact customer support and try resolving issue with them
- If issue doesn't resolve, send written complaint to [email protected]
- You'll receive response within 7-14 days
- If complaint doesn't resolve, you can contact licensing authority
Most issues get resolved at first support contact level. Formal complaints are rare but option exists if needed.
Feedback and Suggestions
We value player feedback. If you have suggestions for improving casino, new games you'd like to see, or features that would enhance experience - let us know.
While we cannot implement every suggestion, player feedback helps shape casino's development. Send suggestions to support email or mention during live chat conversation.
Business Inquiries
For business partnerships, affiliate program questions or media inquiries, use separate business contact:
Business Email: [email protected]
Please note this email is only for business matters. Player support questions should go to regular support channels for faster response.
Support Team Working Hours
While live chat operates 24/7 with rotating shifts, main support team works:
- Weekdays: Full team available 08:00-22:00 CET
- Weekends: Reduced team 10:00-20:00 CET
- Night hours: Essential support available 24/7
Complex issues like account verification or payment investigations process faster during main business hours when full team available.
Summary
Best way to get quick help is live chat. Email works if not urgent. We respond to all contacts as soon as possible and always try helping to best of our ability.
Our support team serves players across European markets in multiple languages. Whether you're in Finland, Sweden, Germany or elsewhere in Europe, we're here to help.
Follow Us on Social Media
Updates, new games and promotions available on our social media channels. We don't handle customer support matters on social media, use live chat or email for those.
Social media is for announcements, community engagement and general information. For account-specific issues, always use official support channels to protect your privacy.